You can use it as an accessory because it comes in super combinable colors or to protect the baby from the wind on his chest during a walk to the park or a visit to the mall.
BANDANA / BABERO
- 100% cotton Indian-type fabric, dyed under strict protocols that are friendly to the environment and safe to use on your skin and that of your baby.
- It includes a microfiber-type terry cloth reinforcement so you can more easily clean spilled milk during breastfeeding, breast milk extractions or to clean your baby.
At Tetamama, one of the main policies is to guarantee that the products delivered are made in the best conditions and to take all precautions so that they arrive in perfect condition.
The guarantee of the products is for discoloration of the garments after washing following the washing and drying instructions. Visible imperfections on seams, zippers, snaps.
For any exchange, the product must have its original packaging and be in perfect condition.
Proceed as follows:
To make the guarantee of the products purchased through the website effective, the client can make his request through our email info@tetamama.co or write us directly to our WhatsApp lines +57 304 6077783
In order for the guarantee to be effective, THE PRESENTATION OF THE SALES INVOICE IS ESSENTIAL.
The customer service area will review your request and, if appropriate, will request the return of the product for its physical review.
If the Client does not notice external breakages in the package when receiving it, but when opening it he observes damage due to transport, he must notify the transport company in less than 24 hours to record and contact Tetamama.
Otherwise, it will be understood that the Product has been accepted in accordance. For changes and returns, the cost of shipping to Tetamama is assumed by the consumer. Cash on delivery shipments are not accepted.
All returns of products that meet the following requirements will be accepted:
Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the exchange will be made for other equal ones.
The customer must bear the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.
The item to be returned must be properly packaged for return.
They will be causes of return:
That the product does not comply with the characteristics of the data sheet shown on our website. In this case, the amount of the product will be refunded except shipping costs. This refund will be made to the means of payment used by the customer by refund.
That the product comes from defective origin. In this case, the exchange will be made for another equal once the product to be returned has been received. Tetamama will be responsible for the return and forwarding costs.
DEFECTIVE PRODUCTS
You have the right to return a defective product within 24 hours of your purchase along with proof of purchase.
WRONG PRODUCTS
If we have shipped an incorrect product, please notify our Customer Services Department as soon as possible or within 24 hours, send us the incorrect product and specify the correct details in writing.
If you would like us to replace the incorrect product with the product you ordered, we will send you the correct product as soon as possible, or alternatively we will refund the product once it has been returned.
We will not charge you for the wrong product and you must return the wrong product for investigation.
Our shipments have national coverage which are made through available local carrier and with coverage to the shipping area.
You will receive your order according to the shipping city and the delivery time established by the carrier, taking into account factors of public order and mobility.
Sundays and holidays no dispatches are made.
The customer assumes the cost of shipping and packaging the product if required.
* The times indicated here are subject to variations during high traffic campaigns (Mother's Day, anniversary, cyber Monday, hot sale, Black Friday, holiday season among others that will be published on our Instagram account @tetemama_ and on our website www.tetamama.co)
OTHER CONSIDERATIONS
Tetamama is not responsible for any delay caused in transportation by:
Incorrect or incomplete address.
Do not provide a contact phone number.
carrier strikes.
Adverse weather conditions.
Other major causes.
At the time of delivery, if you are not there, our logistics operator will proceed to make a second delivery attempt. In the event that the logistics operator arrives for the second time and you are not there, the cost of the third time of attempting to deliver the product must be assumed by you.
In cases where the delivery of the product is made in closed residential complexes that have a surveillance service, the receipt stamp will mean that the product was delivered satisfactorily and may not be the subject of a subsequent claim.