At Tetamama, one of the main policies is to guarantee that the products delivered are made in the best conditions and to take all precautions so that they arrive in perfect condition.
The guarantee of the products is for discoloration of the garments after washing following the washing and drying instructions. Visible imperfections on seams, zippers, snaps.
For any exchange, the product must have its original packaging and be in perfect condition.
Proceed as follows:
To make the guarantee of the products purchased through the website effective, the client can make his request through our email info@tetamama.co or write us directly to our WhatsApp lines +57 304 6077783
In order for the guarantee to be effective, THE PRESENTATION OF THE SALES INVOICE IS ESSENTIAL.
The customer service area will review your request and, if appropriate, will request the return of the product for its physical review.
If the Client does not notice external breakages in the package when receiving it, but when opening it he observes damage due to transport, he must notify the transport company in less than 24 hours to record and contact Tetamama.
Otherwise, it will be understood that the Product has been accepted in accordance. For changes and returns, the cost of shipping to Tetamama is assumed by the consumer. Cash on delivery shipments are not accepted.
All returns of products that meet the following requirements will be accepted:
Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the exchange will be made for other equal ones.
The customer must bear the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.
The item to be returned must be properly packaged for return.
They will be causes of return:
That the product does not comply with the characteristics of the data sheet shown on our website. In this case, the amount of the product will be refunded except shipping costs. This refund will be made to the payment method used by the customer by refund.
That the product comes from defective origin. In this case, the exchange will be made for another equal once the product to be returned has been received. Tetamama will be responsible for the return and forwarding costs.
DEFECTIVE PRODUCTS
You have the right to return a defective product within 24 hours of your purchase along with proof of purchase.
WRONG PRODUCTS
If we have shipped an incorrect product, please notify our Customer Services Department as soon as possible or within 24 hours, send us the incorrect product and specify the correct details in writing.
If you would like us to replace the incorrect product with the product you ordered, we will send you the correct product as soon as possible, or alternatively we will refund the product once it has been returned.
We will not charge you for the wrong product and you must return the wrong product for investigation.
